Login to Oracle EBS using System administrator responsibility and navigate to Concurrent–>Requests form
Schedule a new Workflow Background Process to be executed every 5 minutes with the following parameters:
Item Type = NULL
Minimum Threshold = NULL
Maximum Threshold = NULL
Process Deferred = Y
Process Timeout = N
Process Stuck = N
This Workflow Background Process will run every 5 minutes and will process only the deferred activities.
Schedule a new Workflow Background Process to be executed every 60 minutes with the following parameters:
Item Type = NULL
Minimum Threshold = NULL
Maximum Threshold = NULL
Process Deferred = N
Process Timeout = Y
Process Stuck = N
This Workflow Background Process will run every 60 minutes and process only the timed out workflow activities.
Schedule a new Workflow Background Process to be executed every week with the following parameters:
Item Type = NULL
Minimum Threshold = NULL
Maximum Threshold = NULL
Process Deferred = N
Process Timeout = N
Process Stuck = Y
This Workflow Background Process will run once a week and process only the stuck workflow processes. In addition it is better to schedule it so it runs when the load on the system is low.